Buying major appliances—like refrigerators, washing machines, ovens, or dishwashers—used to mean a trip to the local showroom. But today, more people are turning to online retailers for convenience, selection, and competitive pricing. However, before you click “Add to Cart,” there are several important things to consider.
In this guide, we’ll walk you through everything you need to know before buying major appliances online, so you can shop smart, avoid surprises, and feel confident about your purchase.
1. Know Your Needs and Priorities
Before diving into online catalogs, take a moment to reflect on what you really need. Do you want an energy-efficient washer? Is space-saving your top priority? Are you shopping for a family of five or a single-person household?
Here are a few questions to ask yourself:
- What is the primary function or feature I need most?
- Do I need smart features or just basic performance?
- How much space do I have for the appliance?
- What’s my budget range?
Answering these upfront will help filter out unnecessary options and guide you toward a more focused search.
2. Measure, Measure, Measure
One of the biggest online shopping mistakes? Buying an appliance that doesn’t fit.
Take precise measurements of the space where the appliance will go. Consider:
- Height, width, and depth of the area
- Door swing clearance
- Ventilation space
- Pathways to deliver the item (doorways, stairs, hallways)
Many online retailers include product dimensions in the specifications—double-check that your chosen model fits your space.
Pro Tip: Always allow a few extra inches for ventilation, cords, and hoses.
3. Read Product Descriptions Thoroughly
Online listings can be a goldmine of information—if you read them carefully. Beyond the basics like size and capacity, look for:
- Energy Star rating (if applicable)
- Material and finish (e.g., stainless steel vs. coated metal)
- Noise level (especially for dishwashers or washing machines)
- Smart features and app compatibility
- Included accessories or installation kits
The more you know about the product upfront, the fewer surprises you’ll face later.
4. Compare Prices, But Don’t Forget Value
Everyone loves a deal—but cheap doesn’t always mean good value. When comparing appliances across online platforms, consider:
- Warranty length and coverage
- Brand reputation and customer service
- Included delivery and installation services
- Return policies and restocking fees
Sometimes paying a little more for a reputable brand with strong support can save money (and headaches) down the road.
5. Check Online Reviews and Ratings
User reviews offer real-world insights that product descriptions won’t. Pay attention to:
- Verified buyer comments
- Frequent issues or praises
- Photos from customers
- Long-term use feedback
A pattern of complaints (e.g., “stopped working in 3 months”) should raise a red flag. Also, check ratings across multiple websites—Amazon, Home Depot, Best Buy, etc.—for consistency.
6. Understand Delivery and Installation Options
Major appliances aren’t your typical doorstep deliveries. Different retailers offer different levels of service. Look for:
- White-glove delivery (includes unpacking and setup)
- Haul-away options for old appliances
- Installation services (sometimes included, sometimes extra)
Make sure you know what’s included so you’re not left scrambling to install a 300-pound fridge on your own.
7. Review Warranty and Return Policies
Online shopping can get tricky if the appliance arrives damaged or doesn’t perform as expected. Always read:
- Manufacturer’s warranty details
- Store return and exchange policy
- Time window for reporting damage
- Whether you’ll be refunded or get store credit
Also, note who handles the warranty—the manufacturer or the seller. That can make a difference if repairs are needed.
8. Timing Your Purchase Can Save You Money
Believe it or not, timing matters. Here are a few strategic times to buy appliances online:
- Holiday weekends (e.g., Memorial Day, Labor Day)
- Black Friday/Cyber Monday
- End-of-model-year clearance sales
- New product launch periods (older models often drop in price)
Sign up for email alerts and track price history tools like Honey or CamelCamelCamel to find the best deals.
9. Don’t Skip the Fine Print
Always read the fine print before finalizing the purchase. Look for:
- Delivery area limitations
- Assembly requirements
- Appliance return fees
- Restocking or cancellation charges
Some online sellers only deliver to specific regions or charge hefty fees for remote areas—better to know in advance.
10. Check for Rebates and Incentives
Government and utility company rebates are often available for energy-efficient appliances. Before buying, check:
- Energy Star rebate eligibility
- Local or state energy programs
- Manufacturer promotions
These rebates can sometimes save you hundreds and aren’t always advertised on the product page.
FAQs
Q1: Is it safe to buy major appliances online?
Yes, it’s generally safe if you buy from reputable retailers. Stick with known names and review their customer service ratings. Check for SSL-secure payment options and trustworthy delivery practices.
Q2: What if the appliance arrives damaged?
Always inspect deliveries immediately. Take photos of any damage and contact customer support within the return window. Many retailers offer replacements or refunds, especially if you report it promptly.
Q3: Can I install a major appliance myself?
It depends on the appliance. Plug-in devices like some dryers are DIY-friendly. However, gas connections, hard-wired stoves, or built-in dishwashers usually require a licensed professional for safety and compliance.
Q4: Should I buy an extended warranty?
It depends on the brand and how long you plan to keep the appliance. For high-ticket items or newer brands, an extended warranty might offer peace of mind.
Conclusion
Buying major appliances online is convenient and often more affordable—but it’s not without risks. By measuring carefully, reading reviews, comparing service options, and understanding return policies, you’ll be better prepared to make a smart, confident purchase. Take your time, do the research, and remember: a few extra minutes spent now can save you a lot of hassle later.
